“社交技能”是一个相对宽泛的术语，涵盖了人与人之间的互动，并受到一般社会标准的指导。它涵盖了一系列广泛的技能，如沟通、解决问题、团队合作、合作和同理心。这些技能对于职场成功至关重要，这似乎是显而易见的，然而，很少有学校或公司明确教授这些技能，因为它们长期以来一直被认为是被称为“软技能”的技能的一部分，因此不如硬技能或技术技能重要或有价值。

然而，社交技能为同事、JDB电子领导和员工、员工和客户之间的社交互动提供了基础。如果这些技能没有得到磨练，双方之间的沟通就会受到影响，而且经常会受到影响。虽然这些技能不被视为与底线有关，但它们实际上对每个企业或组织的底线有直接影响。例如，如果客户服务部门的沟通中断了怎么办？如果一个员工对一个沮丧的客户很冷淡怎么办？这很简单——顾客很可能会去别的地方。在今天的社交媒体时代，更糟糕的是，客户在Twitter或Facebook上发布事件，让成千上万的现有或潜在客户看到。这会影响公司的利润。

谷歌的“软技能”，你的搜索提要将充斥着一篇又一篇概述这些技能重要性的文章。现在已经发生了转变，从招聘经理到高级JDB电子领导，每个人都认识到这些技能的重要性。然而，今年又出现了另一种变化。虽然招聘经理仍然会谈论对软技能的需求，但企业的发展在培训中对这些技能的重视程度越来越低。根据领英学习的第三份年度职场学习报告，软技能在2019年仍将很重要，“但将不再占据人才开发人员的大部分时间。”

What does it mean?

It means companies get it and are working to create an environment where these skills are valued by hiring people who possess these skills from the start. But that doesn’t mean is you shouldn’t continue to hone these skills because these skills are the backbone of management skills. If you can’t communicate, solve problems, cooperate or be empathetic, you cannot lead effectively.

How can I enhance my social skills?

Honestly look at your social skills and rate them. Ask a trusted colleague or mentor for their opinion and then seek out ways to continually improve these skills. For example, maybe written communication is not one of your top skills. So, get to work. Begin by studying effective written communication written by others. Then take time to read your proposals, memos, and emails out loud before sending them – paying attention to flow, awkward sentences, structure, meaning, etc. Then, think about how various forms of written communication will be received. Would it be better to have a face-to-face or telephone conversation? Practice being concise and to the point. Ask for feedback. In the end, the more you approach the process with an open mind, the more you will grow and develop over time.

Social skills are soft skills, which are also known as essential skills or human skills. They are important and necessary to make you the most effective co-worker, colleague, and leader possible. They are skills that can be learned and mastered, but it starts with you and your commitment to grow and develop over time.

Best,